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Kisanex Shipping Policy
1. Order Cut-off Time
- Raat 10:00 PM tak book kiye gaye saare orders agle din deliver kiye jayenge.
- 10:00 PM ke baad aaye orders next-to-next day ki delivery mein jayenge.
2. Harvest & Dispatch Process
- Roz subah 4:00 AM farm se fresh fruits aur vegetables tode jate hain.
- 5:00 AM tak sorting, quality check aur packing complete ki jaati hai.
- 5:30 AM par delivery vehicles city ke liye dispatch ho jate hain.
3. Delivery Timing
- Standard Slot: Subah 6:00 AM – 8:00 AM ke beech ghar tak delivery.
- Morning slot mein na milne par customer ko call karke 1 baar re-attempt kiya jayega. Second attempt fail hone par order cancel aur refund process hoga.
4. Delivery Area
- Abhi service select cities/pincodes mein available hai. App par pincode daal kar check kar sakte hain.
- Minimum order value ₹149. ₹149 se kam ke orders par ₹30 delivery charge lagega.
5. Shipping Charges
- Orders ₹149+: Free Delivery
- Orders < ₹149: ₹30 Flat Delivery Fee
- Bulk Orders 10kg+: Free delivery + dedicated time slot, order se 1 din pehle confirm karna hoga.
6. Order Tracking
- Dispatch ke baad aapko SMS/WhatsApp par live tracking link aur delivery executive ka number milega.
- 6:00 AM se tracking active ho jayegi.
7. Missed Delivery
- Agar aap delivery ke time available nahi hain, to perishable items hone ki wajah se order ko dobara ship nahi kiya jayega.
- Prepaid orders ka amount 24 ghante mein wallet mein refund kar diya jayega. COD ka koi charge nahi.
8. Delays
Mausam kharab, traffic, ya farm par unexpected issue ki wajah se agar delay hota hai to aapko 1 ghante pehle inform kar diya jayega. Delay >2 ghante hone par 50 Kisanex Points compensation milega.
Why Kisanex Delivery is Different
- Farm to Home < 6 hours: Raat 10 baje tak order, subah 4 baje harvest, 8 baje tak aapke ghar.
- Zero Cold Storage: Kuch bhi stock nahi kiya jata. Jo todte hain wahi bhejte hain.
- No Plastic: 100% eco-friendly packaging.
